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Frequently Asked Questions

Frequently Asked Questions

Got a quick question? You might find the answers here.

Currently, we are not accepting customized orders. WoodSketch Designs is still new, and we will keep adding products to our store. Try browsing our products page we might already have what you are looking for.

We do not offer Cash on Delivery in our store. 

Approved methods of payment are as follows:

  1. PayPal 
  2. Over the counter bank deposit
  3. Online Transfer  
  4. Gcash

We are working to provide more payment options for you.

We don’t have one at the moment. WoodSketch Designs is an online e-commerce site.

We do have our local partner stores for pick-up of paid items purchased via our website or through our Facebook shop. 

This option is available for Baguio City customers only as we have a 3-days only claiming policy.

Yes! 100% Go do it now! You will not regret it.

All requests for return are subject for approval following the guidelines under RA no. 7394 (Consumer Act of the Philippines). 7 days return policy shall strictly be followed. Please keep the original sticker tag from our store for reference. It shall be included in the return mail without any signs of tampering and alteration. More on our return policy here.

A change of mind is not a valid reason for returning items.

All refunds will be deposited via bank deposit only. Upon approval of your refund we will email you the transaction number of the deposit.

We do not use payment methods other than what we use in our store. Approved methods of fund transfer are as follows:

  1. Paypal
  2. Bank Deposit (BPI Family Savings and BDO only)
  3. Online Transfer (BPI Family Savings and BDO only)
  4. GCash

To initiate a cash refund, the official sticker tag from our store must be included in the returned items. If the sticker code is no longer available, you will receive a WoodSketch Gift Card as replacement. (Gift Cards cannot be redeemed for cash unless required by law.)

If we approve your refund and no record of sale is available, and the order tag is missing, we will not issue a refund.

  • Items Returned by Mail: We will initiate the fund transfer once we confirm receipt of the returned items.
  • Shipping Charges: Unfortunately,we cannot refund shipping charges if the package is sent through a different shipping provider.

 GIFT CARDS

Gift Cards cannot be returned or exchanged.

Didn’t find what you were looking for?

3-Days Pick-up Policy

policy as of may 2020

ABOUT THE POLICY

By default, the 3 days pick-up policy will start after we have made the drop-off. But we will give you an extra 3 days option to choose from for the start date.

Unsuccessful Pick-up​

01.

Your package will be sent back to our manufacturing office if you are unable to claim it within the 3 days. We will begin processing it for shipping, and you will no longer be eligible for local pick-up on your next orders.

02.

We will notify you of your shipping details through your email.

Important Notice

Please make sure to choose this option only if you are able to pick-up your items on time.

YES

Successful Pick-up

If you picked-up your item on time, we will send you the ₱ 100.00 refund through the bank details provided in your pick-up form within 1-2 days. You will receive the transaction number through your email. 

Partner Store Locations

01.

Tarilja Enterprises
Address: Bonifacio Street, Baguio City. (Building right across Caltex Bonifacio)

02.

Bookends Bookshop
Address: Ground Floor of UCPB (United Coconut Planter’s Bank), Diego Silang St, Baguio, Benguet

TRUSTED COURIERS

SHIPPING PROVIDERS

National Shipping

Shipping provider, JRS

International Shipping

Shipping provider, DHL

International Shipping

Shipping provider, FedEx
Partner Store Locations

Tarilja Enterprises

Bookends Bookshop

Address: 2nd-floor A3, Bonifacio Street, Baguio City. (Building right across Caltex Bonifacio)

Address: Ground Floor of UCPB (United Coconut Planter’s Bank), Diego Silang St, Baguio, Benguet

Partner Store Locations

01.

These stores function as a pick-up point only. 

02.

They are not authorized to any payment transactions on our behalf. Vice versa, you may not directly transact with them to pay for your orders. We do not offer Cash on Delivery as a mode of payment.

03.

If you have any product inquiries or any other concerns, please directly contact us through our email or contact page.

pick-up form

Fill in your details and we’ll get back to you in no time.

Choose a partner store
Choose your mode of refund

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pick-up form

Fill in your details and we’ll get back to you in no time.

Tarilja Enterprises: 2nd-floor A3 Decibar Building, Bonifacio Street, Baguio City (Building right in front of Caltex gas station)

Bookends Bookshop: Ground Floor of UCPB (United Coconut Planter's Bank), Diego Silang St, Baguio, Benguet

Check only one and enter details on your chosen option
For registered GCash numbers only